York Garden Centre - No Retail Outlet We are a web based company with no retail outlet. We despatch direct from our suppliers.
Our Contact details:
York Garden Centre - No Retail Outlet
Bowlands House Ellerton York United Kingdom YO42 4PN United Kingdom
Phone: 01757 289073
Email: Orders [at] yorkgardencentre [dot] co [dot] uk
Vat Number 886 3967 52
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa, Mastercard, Switch, Maestro, Visa Electron, Solo and Visa Debit. You may send your credit card information via Phone, Royal Mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
We endeavour to despatch your order the same day, subject to stock availability. Delivery will take place usually within 48 hours excluding weekends.
We deliver your order right away. We will normally send your order to you in two business days.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK . 20% VAT is included. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
York Garden Centre promise to you. If you are unhappy with your purchase return for a full product refund. All our products carry a full manufacturers guarantee. All products listed on this website are guaranteed with the manufacturers. Customer support line 01757 289073
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01757 289073 (International +44 01757 289073) or write to us at Bowlands House Ellerton York United Kingdom YO42 4PN United Kingdom
York Garden Centre - No Retail Outlet do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Consumer Contracts Regulations
The Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 apply to sales made by a seller acting in the course of business to a consumer which have been concluded at a distance. In other words, where there is no face to face contact between us the seller and you the consumer.
The Consumer Contracts Regulations apply only to certain purchased items.
Under the Consumer Contracts Regulations a business seller has to refund the price of an item (and original delivery charges) if you the consumer changes their mind within 14 calendar days of when they receive the returned item or proof that the return has been posted.
Consumers have a minimum of 14 calendar days from the day after the item is received to let us the sellers know theyd like to return the item for a refund. Consumers then have an additional 14 calendar days from when they let sellers know they want to return the item, to actually return it, or provide proof of the return. Legally, we the sellers will have to refund the original delivery charges as well, to the value of the cheapest postage option. We the sellers can specify a returns timeframe and who pays for return postage when they create their returns policy.
We the sellers must inform their customers of their right to withdraw from the contract within the 14 day cooling-off period. If sellers do not provide this information, consumers have up to 12 months to return an item for a refund.
Read more about online and distance selling for businesses on the UK Government website.